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Standing apart from the competition

The problem faced by numerous hospitality businesses

Menu Mates realised through our conversations with restaurants, cafe and takeaway that one of the biggest trends coming into the food space currently is online ordering. However, all the existing widespread solutions in the market were a nightmare for restaurant and cafe owners paying upwards of 30% in commissions.

 

From this perspective, paying a % to acquire a new customer seems worth it especially when repeat business is expected. Your regular customers soon realise that ordering online is more convenient for themselves but as a result, you end up losing. The  % on each order taken from marketplace online ordering apps are the same regardless if it is a new or existing customer. Meaning a regular customer costs the same amount as a new customer.

The Market

Almost half of the Australian adult consumers surveyed (45%) prefer food delivery via a restaurant’s own website or app (if available). Where only a quarter of diners prefer delivery through third-party apps such as Uber Eats and Menulog.


In fact, 87% of Australian consumers who have purchased from a restaurant in the last 12 months will continue to purchase off-premises once life returns to ‘normal’, with the most popular method being:

  • Online ordering and delivery (57%)
  • Click/call-and- collect (37%)
  • Purchasing pre-made meals (20%)


67% of full-service restaurants plan to continue offering food delivery in-house

Comparison to Alternatives​

Our vision is to provide the best restaurant ordering software on the planet. Together with your feedback, we can make that vision a reality

Stop Paying Order Commissions​

3rd Party Marketplace App completely unsustainable and unfair charging businesses lose 10-30% of their revenue for simply accepting orders online. Menu Mates allows you to operate with no order commissions and only a low monthly price $79 monthly for unlimited orders for 12 months.

Accept All Types Of Orders

Other apps allows you to accept pickups and deliveries only. Menu Mates allows you to accept and manage a variety of order types as well as pickups and deliveries. Accept dine-in orders directly from a customers table via QR codes. Even accept table reservations with real-time e-mail confirmations.

Your Customers, Your Data

Take back control of your customers and your data. Unlike other apps, we give you complete access to all your customer data for you to use how you like. From E-mail, Facebook & Google accounts to seeing guest checkout data with guest customer tracking built-in. An easy to use customer dashboard to view all your data and options to export your data to CSV.

Your Branding & Design

Your online ordering website is fully customizable to suit your brand and image. Why promote another company when you can promote yourself instead. Customise every color of your digital menu, use our design editor to visualise your changes, built-in stock images for many different cuisines, automatic image optimisation and in-app image editor.

Accept Online Payments Directly

Don't rely on others to get paid. Other platforms requires you to use their payment processor and wait for payouts. Menu Mates allows you to use your own merchant account and control your own finances. Money goes directly to your account Use multiple payment integrations at once with integrates with Stripe, PayPal, POLi Pay, Ipay88, Payweb Paygate, Bambora APAC and with many more payment integrations to come.

Unlimited Staff Accounts

Allow your employees to manage your online ordering with dedicated staff accounts. Create unlimited staff accounts with no extra cost. Create specific accounts for certain staff members with restrictions or unrestricted, such accounts like Manager, Front Staff & Kitchen, Driver and Menu Manager.

Easy To Use Menu Creator

Control your menus and prices with our easy to use menu manager backend. Create multiple menus with restrictions such as time and order type. Have unlimited menus, categories and dishes. Dish customisation to meet any requirement such Gluten Free, Vegan, Dairy Free and any thing else your venue may require. Combo dish creator for building meal and combo deals, and great for specials. Dish tags with customisable colors and icon allows for your customer to identify dishes quickly during ordering process. Simple dish ingredient system. Built-in image editor and automatic image optimisations.

Manage Orders On Any Device

Easy to use order management interface that's accessible across desktops, tablets and mobiles. Manage orders from start to finish easily with our board view. List view to search through past orders. A real-time interface that doesn't need to be refreshed. Accept orders automatically and automatically update order statuses. Accurately calculate order wait times based on different settings. Completely separate wait times and settings for all types of orders.

Highly Customizable Settings

With a focus on the details, our platform allows you to customise and configure nearly everything. See all features: - Send customised e-mail notifications to multiple addresses - Customise receipt printouts extensively - Customisable audio notifications, choose for a variety of sounds and settings - Easily manage your business information, promos, fees and store locations.

Comprehensive Support & Documentation​

Our main focus is on supporting our customers. We want you to have confidence in our system and staff. Our online documentation contains numerous resources to help you utilise the system. Documentation accessible on every device. Getting started and how to guides available. Live chat available 7 days a week. 24 hour response time for all low priority issues and 2 hour response time for high priority issues.​

Contact us today for more information or a free demo.

To make an enquiry or request a demonstration please complete the contact form. We operate nationwide and would be happy to provide you with an obligation free consultation and quote.

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